FAQ

Frequently asked questions

GENERAL CONDITIONS OF SALE


The following terms and conditions apply to the use of this website and describe the legal responsibilities between www.incasastudio.com and the client. By placing an order in our online store, you confirm that you have read, understood and accepted these general conditions of use. The present conditions of purchase have been exposed with the due advance, in accordance with the current legislation. In order to place an order through the website, the customer must be of legal age (18 years or older) and must be the final customer. Minors are expressly excluded. All the contents of the website www.incasastudio.com are the exclusive and worldwide property of INVERSIONES INCASA SL, including, without limitation, reproductions of the articles, graphic design, logos, images, texts, illustrations, photographs, trademarks and other distinctive signs in any of the programming languages ​​used or usable, as well as all the operating software and development of the website. The reproduction, distribution, communication to the public, making available to the public, transformation, assignment and any other act or mode of exploitation, in any online or offline format that has not been expressly authorized by the owner of the exploitation rights, are expressly prohibited. The delivery time varies depending on the brand and the product, and is indicated inside each of our cards. When working with products from around the world, INVERSIONES INCASA S.L. can not be held responsible for delays caused by transportation companies or production complications. However, INVERSIONES INCASA S.L. will promptly inform of possible delays. There is also the possibility of variations in the days of delivery during the holiday season or the temporary rest of the factories of the holidays.




INFORMATION AND DATA


INVERSIONES INCASA S.L. reserves the right to modify the contents, products or services marketed from the website, as well as commercial offers submitted at any time. INVERSIONES INCASA S.L. makes all efforts within its means to offer the information contained in the website in a truthful manner and without typographical errors. In the event that at any time there is an error of this type, alien at all times to the will of www.incasastudio.com, it would be immediately corrected. If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on that error, www.incasastudio.com will notify the customer of this error and the customer will have the right to cancel their purchase without any cost for its part. INVERSIONES INCASA S.L. is not responsible directly or indirectly for any of the information, content, statements and expressions contained in the products marketed by www.incasastudio.com. The responsibility rests at all times on the manufacturers, producers or distributors of the mentioned products. The customer understands that www.incasastudio.com is a mere intermediary between him and the manufacturer or distributor.




AVAILABILITY OF THE PRODUCTS


All product orders are subject to their availability and, if there are difficulties in their supply, or if there are no items in stock, we reserve the right to provide information about quality substitute products and of equal value that you can order. If you do not wish to place an order for these substitute products, we will reimburse you for any amount that you may have paid.




NEGATIVE TO PROCESS AN ORDER


We reserve the right to withdraw any product from this website at any time and / or to remove or modify any material or content thereof. Although we will do our best to always process all orders, there may be exceptional circumstances that force us to reject the processing of an order after having sent the order confirmation. We will not be liable to you or any third party for removing any product from this website, regardless of whether or not the product has been sold, remove or modify any material or content of the website.




CURRENCY AND TAXES


The prices on this website are shown in Euros. The Customer will always know the price and characteristics of the items offered prior to their acquisition, these being detailed and determined on this website. Prices in Euros have 21% VAT included.




FORM OF PAYMENT AND SECURITY


With the aim of giving maximum security to the payment system, www.incasastudio.com uses the secure payment gateway of Verified by VISA, MasterCard Securecode and PayPal. In this sense, the confidential data of the payment are transmitted directly and in an encrypted form (SSL) to the corresponding financial institution or managed directly in the PayPal secure portal. For payment with Visa, MasterCard and American Express cards, www.incasastudio.com only accepts CES transactions (Secure Electronic Commerce) with the international 3D Secure protocol. Secure Electronic Commerce is an initiative whose basic principle is to ensure the security of Internet transactions. When making the payment through the secure payment gateway, the system will automatically verify that the credit card is activated for Secure Electronic Commerce. Next, it will connect with the issuing bank of the same, which will request authorization of the operation through a personal authentication code. The operation will only be carried out if the bank issuing the credit card confirms the authentication code. Otherwise, the transaction will be rejected.




PRODUCT WARRANTY


As a general rule, unless expressly stated in other terms, all products are guaranteed by manufacturing defects for a period of two years in accordance with the Law. To claim the guarantee, the invoice of the purchase must be presented, which will be included in the sending your order. The guarantee does not cover displacements or defects caused by bumps, scratches, misuse or normal wear of materials.




OBLIGATIONS OF THE CUSTOMER


The Customer of www.incasastudio.com is committed at all times to provide accurate information about the data requested in the user registration forms or order fulfillment, and to keep them updated at all times. The client accepts the present general conditions contained in this contract. The applicable regulations require that part of the information or communications that we send to you be in writing. By using this website, the client accepts that most of the communications with incasastudio.com are electronic. For contractual purposes, the client consents to use this electronic means of communication and recognizes that all contracts, notifications, information and other communications that we send electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law. www.incasastudio.com, will provide the client with an identifier and a password (depending on the case, chosen by the client). The client undertakes to keep his personal access codes confidential and with the utmost diligence.




NOTIFICATIONS


The notifications that you send us should preferably be sent through our contact form or in the email: __________. It will be understood that notifications have been received and have been correctly made at the same time they are posted on our website, 24 hours after sending an email, or three days after the date of postage of any letter. To prove that the notification has been made, it will be sufficient to prove, in the case of a letter, that it had the correct address, was properly sealed and that it was duly delivered in the mail or in a mailbox and, in the case of an email , that it was sent to the email address specified by the recipient.




EVENTS OUT OF OUR CONTROL


We will not be responsible for any breach or delay in the fulfillment of any of the obligations that we assume under a contract, whose cause is due to events that are beyond our reasonable control ("Cause of Force Majeure"). The "Causes of Force Majeure" will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and will include in particular (without limitation) the following: Strikes, lockouts or other industrial action. Civil commotion, revolt, invasion, terrorist attack or terrorist threat, war (whether declared or not) or threat or war preparations. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster. Impossibility of the use of trains, boats, airplanes, transport of motor or other means of transport, public or private. Inability to use public or private telecommunication systems. Acts, decrees, legislation, regulations or restrictions of other governments. Strike, failures or accidents of maritime or fluvial transport, postal or any other type of transport. It will be understood that our compliance obligation under any contract will be suspended during the period in which the "Cause of Force Majeure" continues, and we will have an extension in the term to fulfill our obligation during that period. We will use all reasonable means to end the Cause of Force Majeure or to find a solution through which we can fulfill our obligations under the contract despite the Cause of Force Majeure.




AVAILABILITY


At www.incasastudio.com you can make purchases during the 24 hours a day, 7 days a week, all year round, as long as the technical means allow it. You are thus exonerated from any liability for possible damages and losses caused as a result of the unavailability of the online store. In these cases, www.incasastudio.com will make its best efforts to warn 24 hours before the interruption.




APPLICABLE LEGISLATION AND COMPETENT JURISDICTION


These conditions of purchase are subject to Spanish legislation, therefore the sales operations will be understood to be made at the address of INVERSIONES INCASA S.L In case of any conflict or discrepancy, the competent jurisdiction will be the one established by Spanish legislation in its law of consumers and users. Nullity and ineffectiveness of clauses: If any clause included in these general conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness will only affect said provision or the part of it that is null or ineffective, subsisting these general conditions in everything others, considering such provision totally or partially as not included.




ACCURACY AND TRUTHFULNESS OF THE FACILITATED DATA


The User guarantees that the Personal Data provided to INVERSIONES INCASA S.L. They are true and are responsible for communicating to them any changes in them. Users have recognized and may exercise the rights of access, cancellation, rectification and opposition, as well as have the right to be informed of the transfers made by contacting INVERSIONES INCASA S.L. through email _______ or directly from the places dedicated to the maintenance of your personal data. INVERSIONES INCASA S.L. does not answer for the veracity of the information that is not of own elaboration and of which another source is indicated, reason why neither assumes any responsibility as for hypothetical damages that could be originated by the use of said information. INVERSIONES INCASA S.L. reserves the right to update, modify or eliminate the information contained in its web pages and may even limit or not allow access to said information It is exonerated to INVERSIONES INCASA S.L. of responsibility for any loss or damage that the user may suffer as a result of errors, defects or omissions, in the information provided by INVERSIONES INCASA S.L. provided that it comes from sources other than INVERSIONES INCASA S.L.




COOKIES


INVERSIONES INCASA S.L. They can use cookies when a user browses through the websites and web pages of the portal. The cookies that can be used in the websites and web pages of the portal are only associated with the browser of a specific computer (an anonymous user), and do not provide the name and surname of the user. Thanks to cookies, it is possible that INVERSIONES INCASA S.L. recognize the browsers of registered users after they have registered for the first time, without having to register for each visit to access the areas and services reserved exclusively for them. The cookies used can not read the cookie files created by other providers. The User has the possibility to configure his browser to be warned on the screen of the reception of cookies and to prevent the installation of cookies on his hard drive. Please consult the instructions and manuals of your browser to expand this information. To use the portal, it is not necessary for the user to allow the installation of cookies sent by INVERSIONES INCASA SL, without prejudice to the fact that in this case it will be necessary for the user to register as a user of each of the services whose performance requires prior registration. The cookies used in the websites and web pages of the portal can be served by INVERSIONES INCASA SL, in which case they are served from the different servers operated by them, or from the servers of certain third parties that provide us services and serve the cookies on behalf of INVERSIONES INCASA SL (For example, the cookies used to serve advertising or certain content and that make the user view advertising or certain content in time, number of times and predetermined form). Whenever you have not activated the option that prevents the installation of cookies on your hard drive, you. you can explore your hard drive following the instructions and help manual of your operating system (normally, in Windows operating systems you should consult the folder "C (or the corresponding disk drive) / Windows / Cookies") to learn more about each server from where the cookies are sent. The optimal functionality of the INVERSIONES INCASA S.L. website It is based on the use of cookies, so it is recommended that your browser accept cookies. Cookies are small data files that are generated on your computer, which allow us to know the date and time of the last time you visited us. The information obtained through them in no case can be associated to a specific user and identify it.




PURPOSE


The collection and automated processing of personal data is intended to maintain the contractual relationship where appropriate established with INVERSIONES INCASA SL, management, administration, provision, expansion and improvement of services in which the user decides to subscribe, give high, or use the adequacy of such services to the preferences and tastes of users, the study of the use of services by users, the design of new services related to these services, the sending of service updates, the sending, by traditional and electronic means, of technical, operational and commercial information about products and services offered by INVERSIONES INCASA SL and / or by third parties, currently and in the future. The purpose of the collection and automated processing of Personal Data also includes the sending of survey forms, which the User is not obliged to answer.




CONDITIONS OF ACCESS AND USE OF THE WEB


These general conditions (hereinafter, the general conditions) regulate the use of the service of our Internet website www.incasastudio.com (hereinafter, the website) that INVERSIONES INCASA S.L. it makes it freely available to Internet users. The use of our website gives you the status of user of our website (hereinafter, the user) and assumes full acceptance and without reservation by the user of each and every one of the general conditions in the version published by INVERSIONES INCASA S.L. at the same time as the user accesses our website, as well as our privacy policy and treatment of personal data. Consequently, the user must read carefully the general conditions in each of the occasions in which he / she intends to use our website. INVERSIONES INCASA S.L. reserves the right to deny or withdraw access to its website, at any time and without prior notice, to those users who fail to comply with these general conditions as well as the particular conditions that result from its application. INVERSIONES INCASA S.L. does not guarantee the completeness, veracity, accuracy or timeliness of all the information it contains or, in particular, the usefulness of our website for the performance of any particular activity by the user. On the other hand INVERSIONES INCASA S.L. does not control or guarantee the absence of viruses or other elements when accessing our website that may cause alterations in electronic documents and files stored in your computer system. Therefore, INVERSIONES INCASA S.L. declines all responsibility for damages of any nature that may be due to the use that users make of the website and its services or contents. INVERSIONES INCASA S.L. reserves the right to make, at any time and without prior notice, modifications and updates to the information contained on the web, the configuration and presentation of this and the access conditions. INVERSIONES INCASA S.L. does not guarantee the absence of interruptions or errors in accessing the website or its content, or that it is updated. INVERSIONES INCASA S.L. will function properly, provided that there are no causes that make it impossible or difficult to execute, and as soon as it is aware of errors, disconnections or lack of updating in the contents, will work on all tasks aimed at correcting errors, re establishing communication and updating the content. INVERSIONES INCASA S.L. declines any responsibility for damages of any nature that may be due to lack of availability or continuity of the operation of our websites and services.




PURCHASE PROCEDURE


1- The items that you wish to purchase must be selected and added to the shopping cart by clicking on the corresponding "Add to cart" button. 2- The shopping cart will contain the reference of the selected article, its name, photograph, unit price, quantity and price (taxes included, not including shipping or assembly costs). In the shopping cart the customer must indicate where the product has to be sent and choose the shipping method. The shipping and assembly costs depend on the place selected for delivery. 3- The order form will request the personal and billing information of the client, as well as the delivery data and the payment method. These data will be incorporated into our database in order to process the order and facilitate the realization of new purchases at www.incasastudio.com. 4- Once the purchase order is completed, and before sending the order, a summary will be presented identifying the item (s) purchased, its total price (transportation and taxes included) and the shipping data. The order must be confirmed by clicking on the "Buy" button, which will be enabled once the general conditions of sale have been accepted. 5- Purchases will be paid by credit or debit card, through PayPal Other payment options will not be admitted. For payments by credit or debit card, the charge will be made online, that is, in real time, through the secure payment gateway once it has been verified that the data reported is correct. 6- Once the transaction has been confirmed, the order number will be communicated through the website itself. 7- Likewise, an email message will be sent, with a description of the order and the personal data that have been communicated. Failure to receive this message may be due to a temporary communication problem in the network or to a typing error in the email address communicated. In both cases, it is advisable to contact incasastudio.com




LEGISLATION


Likewise, the use of the website is also subject to all notices, regulations of use and instructions, made known to the user by Inversiones Incasa S.L. that substitutes, completes and / or modifies this legal notice. In general, the relationships between Inversiones Incasa S.L. and the users of its telematic services, present on the web, are subject to Spanish legislation and jurisdiction.




PURCHASE GUARANTEES


Each product is accompanied by the following data: Article name. Images of the article Description of the article. Reference number. Delivery time Price (including VAT) Personalization of the product (color, measurements, etc.) INVERSIONES INCASA S.L. has made an effort to show the colors of the products in the closest possible way to reality. However, the color of the products that appear on the screen may be subject to variations depending on the quality of the computer monitor. In this sense, www.incasastudio.com can not guarantee that the colors that appear on your monitor will faithfully match reality. Special offers, promotions or discounts will be valid until the indicated date or until the end of existence. As a general rule, discounts will not be cumulative with those of other promotions unless otherwise indicated.