Shipping Policy
The customer can pick up the product purchased in the store of: Madrid (Calle de Villanueva 5, Bajo Exterior Derecha, 28001, Madrid) In case the client chooses the transport and delivery at street level, the transportation of the purchased items will be made through the transport service hired by www.incasastudio.com. The delivery time is the one indicated at the moment of buying the product. To avoid incidents in delivery (wrong addresses, inability to find someone at home etc.), it is essential to fill in the corresponding form by filling in the box relating to the contact telephone number.
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Orders received after 12.00 will be processed the next day. Orders placed on Friday from 2:30 pm, Saturday, Sunday and holidays will be processed during the next business day. The shipping costs depend on the destination of the shipment and will be indicated before the time of purchase.
The combined orders of items in stock (ER Rapid Delivery) with items on request will be served when the order is complete, unless the customer indicates otherwise and assumes the shipping costs of the shipment.
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If we do not have stock, the maximum waiting period is 90 days from the order confirmation. Deliveries that can not be made due to access difficulties will be borne by the customer both the outbound and return. They must notify any detail to facilitate delivery. Prices do not include assembly for items that require it. The transport service does not include the rise to floors. The material is delivered completely packed and protected inside its box. If for any reason you order the unpacking of it before its final destination, any damage caused will be out of our responsibility. The delivery times shown on the web are for guidance.
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The delivery will be made through the provision of the product by www.incasastudio.com or by a third party on account of www.incasastudio.com in the address at the street address indicated by the customer in the purchase order unless the customer choose the delivery method at home. The Client assumes the risks of deterioration, loss, damage and loss of the products from the moment the products have been made available to him in accordance with this clause. In the event that the products are damaged due to transport, the customer must indicate the anomalies in the delivery note of the carrier. In this case, INVERSIONES INCASA S.L. will repair or replace the defective products in the shortest possible time. The lack of customer observations at the time of delivery is equivalent to their full compliance with the products received.
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The client must never throw away the packaging of the products until they are in perfect condition and verify that all the products match those ordered.
Return & Exchange Policy
INVERSIONES INCASA S.L. does not guarantee to its customers the availability or delivery time of the products offered from the website, except for the products in which a specific guarantee or availability is specifically mentioned.
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INVERSIONES INCASA S.L. guarantees its customers the possibility of canceling their order at any time and without any cost provided that the cancellation is communicated before the order has been prepared and made available to the carrier for shipment.
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The customer will have a period of 15 calendar days from the date of delivery of the order to terminate the contract and return the purchased product. The date of the receipt proving delivery will be used for the calculation of the 15 calendar day period referred to in this clause. The Customer will communicate to www.incasastudio.com within the stipulated period and by any means admitted by law, his desire to exercise the right to terminate the contract. The returned order must be delivered together with the delivery note and invoice issued INVERSIONES INCASA S.L. to the following address:
INVERSIONES INCASA S.L. c / Villanueva nº 5, low exterior right. Madrid, 28001
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Given the nature of the product, claims will be admitted for those products that show breakage due to causes of transport, for this the customer will have to make it appear in the carrier's own checkbook.
The shipping and collection costs in case of return will be borne by the customer.
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The customer may return any item purchased in the online store www.incasastudio.com provided that the products have not been opened or used and keep their seal or original packaging. INVERSIONES INCASA S.L. will refund the customer the amount paid on a credit from the store as long as the product was received by INVERSIONES INCASA S.L. in the conditions established in the previous section. In the event that the returned products have any damage, the customer must indemnify INVERSIONES INCASA S.L. the amount corresponding to such damages, deducting said amount from the one that would reimburse the client as a consequence of the return.
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If a product other than the one requested by the customer was delivered by mistake of www.incasastudio.com, it will be removed and the correct product will be delivered without any additional charge to the customer. For any incident related to the return of items from our online store you can contact the Customer Service email info@incasastudio.com